WHO IS D.INTERNOSCIA?
d.internoscia was created out of a frustration while packing for travel. “After realizing I couldn't take all my handbags in my travel luggage, I vowed to design a bag that would deconstruct flat and fit into small spaces.” –denise internoscia
In our Brooklyn studio, we work on the design details. Creating prototypes, sourcing leathers, and finding quality hardware to bring a high-quality functioning bag.
d.internoscia provides customers an all-new luxury concept with transforming handbag features. We are driven by the idea that space is a commodity in travel and in city living. We design bags that give you the freedom to store or pack multiple bags in one space. Our designs are fashion forward, go everywhere pieces with practical features and a sophisticated, edgy aesthetic. With d.internoscia, a customer won’t have to leave a bag behind because of space. #KnowNoLimits!
WHERE IS D.INTERNOSCIA MADE?
d.internoscia bags are designed and prototyped in Brooklyn, New York. Our natural cowhide leathers come directly from upstate New York, where they use Italian leather working techniques to obtain our unique finish. Our dying process is completely unique to d.internoscia and allows for an interesting colour variation to each bag. Each piece is truly a handmade work of art.
HOW DO I CARE FOR MY D.INTERNOSCIA BAG?
Our styles are created using American-sourced leathers. With leather, you may notice some scarring and colour variation, which is not a quality defect, but a characteristic of natural cowhide.
To protect our leathers against stains, we suggest applying a leather protector and storing in dust bag when not in use. Enjoy!
WHAT SHOULD I DO IF SOMETHING FROM MY ORDER IS MISSING?
Please contact our customer service at firstname.lastname@example.org with your name, order number, what product is missing. If possible, include a picture of the entire order out of the package.
WHAT SHOULD I DO IF I GET A DAMAGED OR DEFECTIVE ITEM?
Please contact customer service at email@example.com, with your name, order number, a picture of the damaged product (with tags on product and not worn), and a short description of the issue. We will address this issue within 24 hours.
I DON'T SEE A REFUND ON MY CREDIT CARD. WHAT SHOULD I DO NOW?
It typically takes 5-7 business days for a refund to show up on a credit card. If it has been longer than 10 business days and you do not see the refund, please email us at firstname.lastname@example.org with your name, order number, tracking return information, and the items you returned. We will respond within 24 hours.
HOW DO I RETURN OR EXCHANGE AN ITEM?
- Click here to initiate the process.
- Provide your order number and email address associated with your order in the message box.
- Provide the item(s) you wish to return or exchange and the reason.
- Choose the following:
- Exchange your item/s
• For item exchange, select the item you would like sent.
• Return your item/s
• Returns: $20 which includes a pre-paid return shipping label and a restocking fee
• Exchanges: Free pre-paid return shipping label
5. Check your email for a prepaid shipping label
6. Label the box and ship back to d.internoscia
SHIPPING & RETURNS
WHAT IS d.internoscia's RETURN POLICY?
Please note our Return Policy:
• All returns must be requested within 14 days from the date of receipt.
• We will not accept merchandise that shows any signs of wear.
• Merchandise must have all tags attached.
• All items should be returned in their original packaging.
• Shipping charges are not refundable.
• Upon receipt of returned goods, d.internoscia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• A $20 shipping and restocking fee will be deducted from your total refunded amount for Domestic Orders.
WHAT IF MY d.internoscia ORDER IS LOST?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to email@example.com
I BOUGHT AN ITEM AT FULL PRICE, AND NOW IT'S ON SALE. CAN I GET A PRICE ADJUSTMENT?
If you bought an item at full price and it goes on sale within seven days, then you can receive a price adjustment. Please contact our Customer Service Department at firstname.lastname@example.org with your order number and we will review your order for the price adjustment. A refund will be credited to your original method of payment within 5-7 business days.
For customer inquiries regarding recent orders, shipping, or processing a return, please email us at email@example.com. Please allow 24-48 hours for a team member to get back to you.
WHERE SHOULD I DIRECT WHOLESALE INQUIRIES?
Please email your information to: firstname.lastname@example.org