SHIPPING & RETURNS
WHAT IS d.internoscia’S RETURN POLICY?
Please note our Return Policy:
• All returns must be requested within 14 days from the date of receipt.
• We will not accept merchandise that shows any signs of wear.
• Merchandise must have all tags attached.
• All items should be returned in their original packaging.
• Shipping charges are not refundable.
• Upon receipt of returned goods, d.internoscia reserves the right to deny a refund if the merchandise does not meet return policy requirements.
• A $20 shipping and restocking fee will be deducted from your total refunded amount for Domestic Orders.
• At this time we are not taking direct international orders due to the complexity of duties. For international wholesale orders, please inquire direct to email@example.com for shipping rates.
HOW DO I RETURN OR EXCHANGE AN ITEM?
- Click here to initiate the process.
- Enter your order number and email address associated with your order.
- Select the item(s) you wish to return or exchange and the reason.
- Choose the following:
- Exchange your item/s
• For item exchange, select the item you would like sent.
• Return your item/s
• Returns: $20 which includes a pre-paid return shipping label and a restocking fee
• Exchanges: Free pre-paid return shipping label
5. Check your email for a prepaid shipping label
6. Label the box and ship back to d.internoscia
WHAT IF MY d. internoscia ORDER IS LOST?
If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to firstname.lastname@example.org